QAbout LIFETASTIC PETisserie+
Continuing the concept of LIFETASTIC PATisserie, the theme of the new brand LIFETASTIC PETisserie will be “LIFE made even more fanTASTIC with Pets”. Our tasty pet cakes and healthy treats will come in colourful presentation and nutritional benefits to get you and your furry friends a whale of a time.
Celebrate birthday and festivals with our beautiful cakes, make every special moment with your beloved furry friends more memorable
QIs LIFETASTIC a licensed food factory?+
Yes, we're a licensed food factory with license number: 2992808961.
QWhere are you located?+
ABOUT OUR CAKES/ CAKE ORDER
QDo you offer any whole cakes at your outlets for walk-in purchase?+
We do have limited amount of Pet Cakes for walk-in purchase at designated outlets daily (Tseung Kwan O PopCorn, Causeway Bay Fashion Walk, Cityplaza 2, Yuen Long YOHO MALL I, Kowloon Tong Festival Walk, Shatin New Town Plaza, Kwun Tong apm). Please call the respective outlet for availability on the day.
QCan I cancel my order?+
We regret that no cancellation or refund can be arranged upon order confirmation.
QTerms and Conditions of Pet Product Return Service+
1. Customers can return or exchange within 7 days from the date of purchase with a valid receipt from the PETisserie store.
2. The product return service is not applicable to the following products or situations:
a. Without packaging, labels, and missing items
b. The customer's personal reasons, such as buying the wrong product, buying the wrong size, buying the wrong colour or personal inapplicability, etc.
c. Damaged goods that have been modified and used by customers
d. Some items that have been marked as non-returnable
3. There is no refund for all items, but not limited to the item being out of stock.
4. Products can only be returned and exchanged at stores that sell PETisserie products.
5. The item can only be exchanged once.
6. If a valid receipt is not presented, LIFETASTIC reserves the right to refuse the customer's request to replace the product.
7. The replacement item must be in the original condition at the time of purchase and meet the conditions for resale (i.e. the item has not been worn/washed/modified, undamaged, unused and in good condition with tags/labels and original packaging).
8. In case of any disputes, LIFETASTIC PETisserie reserves the right to final decision.